Level 2 Customer Service Online Course
Good customer service is good for business. Ensure customer service in your business hits the right note with our e-learning.
The Course
Whether used as part of the training for a level 2 customer service online course qualification or as a stand-alone training programme for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
This course covers:
• Customer service principles
• Customers’ needs and expectations
• Behaviour and interpersonal skills
• Responding to problems or complaints
Who is it aimed at?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
Course Duration
This course takes approximately 1-2 hours to complete.
Enrolment
You will recieve login details to your course within 24 hours of purchase, if signing up multiple learners to this course, please provide a valid email for each learner at checkout
£30.00
Skill Level
Beginner
Who is it aimed at?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
Accreditation
The learner will receive a certificate following the completed training.
