This Highfield Level 2 Award in Customer Service qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role. These include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .

The Course
This course is run on site, and not available as an e-learning course 

Who is it aimed at?
It is recommended for first-aiders in the workplace who have access to a defibrillator or is suitable for schoolchildren as recommended by The Resuscitation Council (UK).

Course Duration
To complete this qualification learners should expect to undertake 6 guided learning hours.